Refund policy

1. Return Eligibility

We offer a 7-day return policy, applicable only under the following conditions:

The item is unused, unwashed, and in its original packaging with all tags intact.

The item received is damaged, defective, or incorrect.

The return request is initiated within 7 days of delivery.

Items not eligible for returns:

Innerwear, swimwear, and accessories for hygiene reasons.

Customized or personalized products.

Products purchased under clearance or sale items.

2. How to Request a Return

Contact support@pinataclub.in with your order ID and issue details.

We will verify the request and provide return shipping instructions.

Once the item is received and inspected, a refund or replacement will be issued.

3. Refund Process

Approved refunds will be credited within 7-14 business days via the original payment method.

Shipping charges are non-refundable.

If the return is due to our error (wrong item/damaged product), we will cover return shipping costs.

4. Exchange Policy

Exchanges are allowed only for size issues.

Customers must request an exchange within 7 days of receiving the item.

Exchange delivery will be done within 7 days .